Dubai has launched Salama, a cutting-edge platform that uses artificial intelligence (AI) to make residency visa renewals faster and easier. The new system, developed by the General Directorate of Residency and Foreigners Affairs (GDRFA)–Dubai, aims to cut down paperwork and reduce waiting times. With Salama, residents can now renew their visas instantly, without visiting service centers.
How Salama Works
Salama is designed to simplify the visa renewal process. When users log in, the system automatically detects their details and shows their visa status. It also displays visa expiration dates for dependents, making it easier to manage family visas.
To renew a visa, users simply choose the renewal period, complete the request, and make the payment online. The updated residency visa is then available for download within minutes. The entire process is digital, eliminating the need for physical documents or long queues.
Key Features of Salama
Salama is packed with smart features that make visa renewals quick and hassle-free:
- AI-Powered Automation – The system identifies users, retrieves their visa details, and processes renewals instantly.
- Seamless Payment Integration – Residents can pay for visa renewals directly on the platform.
- Multilingual Support – Salama currently supports over 40 languages, with more to be added soon.
- Comprehensive Visa Services – Apart from renewals, Salama allows users to cancel dependents’ visas and inquire about residency rules.
Part of Dubai’s Digital Vision
The launch of Salama aligns with Dubai’s Digital Transformation Strategy and the UAE’s Vision 2071. The government is focused on making services more efficient and accessible for residents. Lieutenant General Mohammed Ahmed Al Marri, Director General of GDRFA Dubai, stated that digital transformation is not just about technology but also about improving customer experience.
Salama is expected to make government services smoother, saving time and effort for residents. By reducing paperwork and offering online services, Dubai aims to provide a more convenient and user-friendly experience.
What About Medical Screening?
Medical screening is still a requirement for visa renewal. However, Salama speeds up the process once the medical test is complete. This means residents can receive their renewed visa without any additional delays.
Future Expansion of Salama
Currently, It is designed for residency visa renewals. In the future, the platform will expand to include:
- Tourist and visitor visa services
- Business visa renewals
- More AI-powered features for faster processing
With these updates, Salama will become an all-in-one solution for visa and residency services.
A Faster and Easier Visa Renewal Process
With this, renewing a visa in Dubai has never been easier. The AI-driven system completes transactions in just 10 to 20 seconds. This innovation ensures that Dubai remains at the forefront of smart government services, making life simpler for residents.
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